Frequently Asked Questions
Welcome to the LuminDex FAQ page, where we’ve compiled answers to the most common questions about our motion sensor LED lights, shipping policies, returns, and more. If you need additional assistance, feel free to contact us at care@lumindex.shop.
General Questions
What makes LuminDex motion sensor LED lights different?
Our lights combine modern design, energy efficiency, and advanced motion detection technology. Features include:
- Wireless and rechargeable designs for easy installation.
- Three adjustable color temperatures to suit any room.
- Hands-free activation for added convenience.
Where can I use LuminDex LED lights?
Our lights are versatile and can be used in:
- Closets, staircases, and hallways
- Under kitchen cabinets
- Bathrooms, garages, and outdoor areas
- Workspaces or bedrooms for task lighting
What are the dimensions of the lights?
Our motion sensor lights have a sleek and compact design, perfect for any space! The dimensions are:
📏 30cm × 3cm × 1.5cm (11.8in × 1.2in × 0.6in)
They’re thin, lightweight, and easy to install—perfect for under cabinets, closets, hallways, and more! 🚀💡
Do I need special tools to install LuminDex lights?
No special tools are required! Our lights are designed for easy, tool-free installation. Most models come with adhesive backing or magnetic mounts, so you can set them up in minutes.
Do you have ongoing promotions?
Yes! Check our homepage or subscribe to our newsletter for the latest offers, including our popular Buy 1 Get 2 Free promotion.
Product Features
How do the motion sensors work?
The motion sensors detect movement within a specific range (up to 10 feet in most models) and automatically turn on the light. After a set duration of inactivity, the light turns off to save energy.
Are LuminDex lights rechargeable?
Yes, all our lights are USB rechargeable, ensuring convenience and reducing the need for disposable batteries. A single charge typically lasts several weeks, depending on usage.
Can I adjust the brightness or color temperature?
Yes! Most of our models feature adjustable brightness levels and three color temperature modes (warm white, neutral white, and cool white) to create the perfect ambiance.
Orders and Shipping
Do you offer international shipping?
Yes, we ship globally. Shipping rates and delivery times vary based on your location. You can check the shipping cost at checkout after entering your address.
How long will it take to receive my order?
Domestic orders: Typically arrive within 5–7 business days.
International orders: Delivery takes 7–14 business days, depending on the destination.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress.
Returns and Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can return the product within 30 days for a refund or exchange.
How do I initiate a return?
To start the return process:
- Contact us at Care@lumindex.shop with your order details.
- Our team will provide a return authorization and instructions.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.
Troubleshooting
What should I do if my light isn’t turning on?
Check if the battery is fully charged.
Ensure the motion sensor is not obstructed.
Test the light in a dark environment, as some models may not activate in bright conditions.
The adhesive isn’t sticking—what can I do?
Clean the surface thoroughly before attaching the adhesive.
If the adhesive has worn out, contact us for replacement options.